HATE LATE? — PizzaHut Delivery

Filed Under General Nonsense

Do you hate late deliveries? I know you do just as I hate it. And to win more customers, most fast food companies are bragging about their 30-minute delivery or your order is free.

Well, 30 minutes is a bit tight especially on holidays and special occasions like Valentine’s and the likes. But I never thought that one day, I’ll be a recipient of that service-level agreement.

Just tonight, I ordered pizza and spaghetti in PizzaHut. I placed my order at 7:55pm and I was told that I’ll receive it at around 8:25pm. Fair enough and on my estimate, the pizza will arrive just before the third quarter of the Ginebra-San Miguel Game3 Finals is over. However, the game is already won by Ginebra(series 1-2) and my pizza isn’t delivered yet. Only at around 8:42pm when it finally arrived.

First, I asked the delivery man if he was lost or he was just late and he said that there’s too many deliveries, he was just late. He then asked me to call the hotline again because he told me that my pizza should be free. And so I called the hotline and verified if I was promised a 45-minute delivery or the usual 30. The person on the other line said it was 30 and my pizza should be free. At the end, I just paid for the spaghetti, Pepsi and delivery charge. That saved me more than PHP200.

I know that the best thing on earth is FREE but coming from a service-oriented company where service-level-agreement is at utmost important, I know that somebody will shoulder that penalty be it monetary or otherwise. That’s the reason why I asked the delivery man if the penalty will be deducted from his salary. If he said Yes, I would pay for the whole price. Well, he said no but at the end, I didn’t enjoy much the food that I ordered.

This is also posted at FilipinoPal Blogs